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Terms and Conditions

  /  Terms and Conditions

Cookie Policy


Our website uses cookies to collect information.  This includes information about browsing and purchasing behaviour. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use a shopping cart.
  • Performance cookies.These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


Cookie Type Purpose More information

Strictly necessary cookies

These are essential to navigate around our website and use its functions.  Without them you wouldn’t be able to use our basic services like registration and shopping cart.

Examples of purposes for which a cookie may be used:

(a) allow you to sign into the Inspire Home Decor website as a registered user;

(b) remember things you have already done i.e. products added to your basket;

(c) Speed up your searches;

(d) Recognise you when you return to our site.

These cookies essentially let you use all the different parts of the Inspire Home Décor website. Without them, services which you have asked for cannot be provided.

Performance cookies

These help us to understand how you use the Inspire Home Décor’s website.

Some examples of how we use performance cookies are set out below:

(a) whether or not you have visited before;

(b) what you have looked at or clicked on;

(c) we can then use this data to help improve our services;

(d) making sure our website is working properly and fixing errors;

(e) testing designs to help improve the look and feel of our website.

We sometimes use independent analytics companies to analyse how you are using the Inspire Home Décor website.  These companies might set their own performance cookies, over which we have no control. The third party companies we use are:







Functional cookies

These help us personalise the Inspire Home Decor website, by remembering your preferences and settings.

An example of how we use these cookies are:

(a) remembering if you have used our website before;

(b) remembering your user preferences on Your Account page.


Targeting cookies



These cookies are used to show you specifically targeted adverts when you visit. These are placed by third-party advertising networks.  They cannot determine who you are though, as the data collected is never linked to your profile.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 13 months.


Terms & Conditions of Sale


Terms of Sale

These Terms and Conditions and our Privacy Policy govern your use of the website (“The Site”). This page provides information about The Site and the legal requirements that may apply to your use of The Site and any product or service you order from us.  These terms do not affect your statutory rights.

The Site is owned and operated by Inspire Home Décor UK Ltd is registered in England and Wales (company registration number 09273305). Our registered office is at London. Our registered VAT number is 370 8232 05.

If you have any questions relating to the terms and conditions please use our Contact Us page and a member of the customer service team will be in contact.

Applicable Law

Use of and purchase made on The Site are governed by English law. The contract for purchases,  made on The Site are made with Inspire Home Décor, Head Office London, This includes Home Delivery orders and orders placed on the website online.


Intellectual Property

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Inspire Home Décor, If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website. You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. No licence is granted to use any trademark of Inspire Home Décor.

Registration, Password and Security

You must ensure all details provided upon registration will be correct and up to date. When you register to use the The Site you will be asked to create a password; this must be kept confidential and you must not disclose or share it with anyone, even Inspire Home Décor staff. You as the owner of the account are responsible for all activities and orders that are submitted under your account. If you suspect that someone else knows your password you should change the password by logging in to your account and changing the password.


Product Description, Price and Product Information

All products and prices on The Site should be accurate when published on the website. We reserve the right, however, to change prices at any time without notice to you. Every effort is made to ensure that prices shown are accurate at the time you place your order.

From time to time, the prices of products may differ for products published on The Site. All product prices shown are inclusive of any VAT (where applicable). The prices do not include the cost of delivery or any other service offered.

If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we will refund you for the items ordered and notify you of the correct price, giving you the opportunity to purchase the items at the correct price, subject to stock availability.

Slight variations in colour and appearance may occur. We take great care to reproduce product descriptions and specifications provided by manufacturers accurately, but errors may occur. We will not be responsible for any errors or omissions. If there is anything which is unclear, or if you wish to obtain further information, please contact us.


Acceptance of Order

Your order is only contractually accepted once it has been shipped. We reserve the right to cancel and refund your order prior to this point.


Delivery Policy

There is only one parcel charge per order. Your delivery charge is calculated during checkout. For very large order sizes, we reserve the right to re-quote the delivery charge before acceptance and shipment of your order.


When will I receive my order?

You should normally expect your Home Delivery UK orders within 5 working days from date of order placement, but it may often be sooner. For non-UK-Mainland orders, delivery time may be longer. Please refer to our Shipping and Delivery page for full information.


Will all of my goods be sent at the same time?

We will pick all your items together and ship your order at the same time. However, depending upon the size of the order we may ship the order in more than one package. Consequently you may not receive all of the goods/packages at the same time. If you order an item which is marked ‘pre-order’ we will not usually dispatch your order until your whole order is ready. Let us know if you’d like part of it dispatching sooner, and we will of course be happy to help.


When do you normally attempt deliveries?

Small parcels are sent by post. Medium and large parcels are sent by courier, who deliver Monday to Saturday, typically between 8:00am and 7:00pm.


What happens if I am not in when a delivery is attempted?

If you are not in at the time of delivery and have given special delivery instructions, the courier will try their utmost to follow these instructions. If no instructions are given, the courier will leave the goods in a secure location on your property (if one can be found), and they will leave you a card to inform you where the parcel has been left. If a secure location can’t be found, the driver will then attempt to leave the order with a neighbour and a card will be left to inform you which neighbour. A total of three delivery attempts will be made, after which time the parcel will be returned to us.


How do I track my delivery’s progress?

If you checked out through your customer account, you can track your order through the ‘My Account’ page on our website. Here, we will provide you with a link to our courier’s website where you can see the latest delivery status for your orders. If you checked out using a ‘Guest’ facility, you should set up a customer account by using the ‘Set Up Your Account’ link in your email confirmation. You will only need to enter a password as all other details will be taken from your order. Alternatively, you can set up a customer account by registering on our website and contacting us to merge your orders.


Can I change my order after I have placed it?

To cancel or remove products from your order, or to change the delivery address, please contact us. If your order has not been processed we will try to accommodate the requested modification. Please note unwanted personalised or made to order items can not be modified or cancelled once your order is submitted. Unfortunately, it is not possible to add products to your order after the order has been placed.


Cancelling an order.

You can request that we cancel your order before it is shipped. We will do our utmost to cancel the order before it is shipped and process a full refund. If an order has already been dispatched, you should follow the returns instruction as detailed under our returns information. Please note unwanted personalised or made to order items can not be modified or cancelled once your order is submitted. Any unwanted items to be returned will be charged for shipping fee that will be paid by the customers and the original shipping fees included within the order is non-refundable.


Missing items.

If you have ordered multiple items it is possible that they have been shipped in multiple parcels. You can see the contents of each parcel by looking at your order details on the My Account Page. If having received all your parcels, an item is still missing, please check all packaging as often smaller items can be placed inside larger for packing efficiency. If you still cannot locate an item, please contact us within 48 hrs of delivery and we will make arrangements to resolve the issue. Any complains reported after 48 hrs will not qualify for the claim for replacement or refund.

 Acceptable Use Policy


What’s in these terms?

This Acceptable Use Policy sets out the content standards that apply when you upload content to our site.

Who we are and how to contact us

www.inspirehomedecor is a site operated by Fash London Ltd. (“We”). We are a private limited company registered in England and Wales under company number (09273305) and have our registered office at London.

To contact us, get in touch with our Customer Support team.

By using our site you accept these terms

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

Additional Terms

These terms are in addition to our Terms and Conditions and our Privacy Policy.

We may make changes to the terms of this policy

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Prohibited uses

You may use our site only for lawful purposes.  You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms and conditions.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

Content standards

These content standards apply to any and all material which you contribute to our site (Contribution).

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

Inspire Home Décor will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

  • Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from Fash London Limited, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other sites.

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.